Terms and Conditions

By placing an order with OccasionKart through our website, WhatsApp, or store, you confirm that you have read, understood, and accepted these Terms and Conditions along with our Refund and Returns Policy.

All orders placed through OccasionKart are treated as local Hyderabad transactions and are fulfilled only within Hyderabad and nearby serviceable areas shown at checkout.

All products displayed on the website are subject to availability.

Since cakes are handcrafted, the final product may vary slightly in design, finish, or decoration from the reference image shared or displayed online.

For customized or themed cakes, customers should share clear instructions and reference images before confirmation.

Once a customized cake design has been finalized and approved, changes may not be possible.

Dark cake colors may stain hands or affect taste, and customers are responsible for their final color selection.

Orders may be placed online, through WhatsApp, or directly at the store.

For website orders, full payment is required at checkout before the order is confirmed.

For store or WhatsApp orders, an advance amount may be required before the order is processed.

OccasionKart reserves the right to decline or cancel an order in cases of non-availability, operational limitations, pricing errors, or emergencies.

Delivery is attempted once within the selected or agreed time slot because cakes and desserts are perishable.

Delivery times are approximate and may vary due to traffic, weather, or other unforeseen circumstances.

If the recipient is unavailable, refuses the order, or provides incorrect or incomplete address/contact information, the order may be treated as attempted or completed delivery depending on the situation.

If delivery cannot be completed because of incorrect information provided by the customer, OccasionKart is not responsible for non-delivery and refunds may not apply.

If a product is damaged during delivery due to our handling, we may provide a replacement or applicable refund after verification.

Orders may be cancelled within 1 hour of placing the order only if preparation or baking has not started.

Once a cake has been baked, decorated, customized, or dispatched, cancellation requests are not accepted.

Because cakes and desserts are perishable and made to order, returns are not accepted after delivery.

Refunds or replacements may be considered only for verified cases such as damaged products, incorrect products, or service failure.

Customers must report damage, spoilage, or incorrect delivery within 2 hours of delivery and provide clear photo or video proof for review.

Approved refunds are processed to the original payment method within 5 to 7 business days, subject to banking or payment provider timelines.

OccasionKart makes every effort to provide accurate product descriptions, pricing, and images, but reserves the right to correct any errors without prior notice.

We are not liable for delays or failures caused by traffic, weather, third-party delivery issues, or other circumstances beyond our reasonable control.

Our liability, where applicable, is limited to the value of the product purchased, except in cases of proven negligence.

All disputes, claims, or legal proceedings relating to orders placed with OccasionKart are subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

Customers agree not to initiate claims outside Hyderabad, and OccasionKart reserves the right to contest any such proceedings.