Policy Information
At OccasionKart, we take pride in delivering freshly baked cakes and personalized gifts that make your occasions memorable. Every product is crafted with care and delivered with close attention to freshness, presentation, and quality.
Because cakes and desserts are perishable items, our refund and return terms differ from non-perishable products. Please read the following policy carefully before placing an order.
Quick Highlights
01
Cancellations are allowed only within 1 hour and before preparation begins.
02
Returns are not accepted for delivered perishable cakes and desserts.
03
Damage or quality issues must be reported within 2 hours with proof.
04
Approved refunds are processed within 5 to 7 business days.
Orders can be cancelled within 1 hour of placing the order only if the cake has not entered the baking or preparation stage.
To request a cancellation, customers must email support@occasionkart.com or contact customer support with the order number.
Once the cake has been baked, decorated, or dispatched for delivery, cancellations are not accepted.
Since cakes and desserts are made-to-order perishable goods, returns are not accepted after delivery.
If you receive a damaged, incorrect, or spoiled product, contact us within 2 hours of delivery with clear photos or videos showing the issue.
After review, we may offer either a replacement cake of the same value, subject to availability and delivery area, or a full or partial refund to the original payment method.
Refunds are processed for orders cancelled within 1 hour and before preparation begins.
Refunds may also be issued in cases of non-delivery caused by service failure, including situations where we are unable to complete delivery due to unforeseen internal issues.
Verified product quality issues, such as damaged or incorrect items, may qualify for a refund after review by our team.
Approved refunds are processed within 5 to 7 business days after confirmation, though the actual credit timeline may depend on the payment provider.
If the recipient is unavailable, or the delivery address is incorrect or incomplete, we will attempt to contact you for clarification.
If delivery cannot be completed because of incorrect information provided by the customer, refunds will not be issued because cakes and desserts are perishable and cannot be reused.
We make every effort to deliver on the chosen date and time, but delays may occur due to weather, traffic, or third-party courier issues.
Delays beyond our control do not qualify for a refund unless the order remains undelivered for more than 24 hours after the scheduled time.
For customized cakes, including photo cakes and theme-based designs, no changes or cancellations can be made once the design and details are confirmed.
Refunds are not applicable for dissatisfaction related to design preferences or taste once the order has been approved and delivered according to the confirmed specifications.
For refund or return-related concerns, please reach out within 2 hours of delivery.
Email: support@occasionkart.com
Customer Care: +91-9059058058
Support Hours: 12:00 AM to 6:00 PM IST
OccasionKart reserves the right to modify or update this policy at any time without prior notice.
The latest revised version of the policy will always be available on our website.
For more details about order handling, service area, and legal terms, review our Terms and Conditions and Privacy Policy.
